The Effect of Service Quality on Outpatient Satisfaction at the Internal Medicine Clinic of Darkuthni Main Clinic
DOI:
https://doi.org/10.59890/mjst.v2i9.77Keywords:
Tangible, Emphaty, Responsiveness), Realibility, Assurance and Patient SatisfactionAbstract
This study aims to determine the simultaneous and partial effects of the variables tangible, empathy, responsiveness, reliability, and assurance on patient satisfaction. This research uses a quantitative method. The research data were obtained from questionnaires distributed to 60 respondents, namely patients of Klinik Utama Darkuthni who had previously received treatment, using accidental sampling for data collection. The analysis technique used is multiple linear regression to perform F-tests and t-tests using IBM SPSS 25. The results of the calculations using the SPSS program show that the obtained coefficient of determination is 0.741. This means that 74.1% of patient satisfaction can be explained by service quality variables, while the remaining 25.9% of satisfaction is influenced by other variables not examined in this study
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