The Effect of Motivation, Work Stress, and Organizational Support on Employee Performance at the Maxima Clinical Laboratory in Palu
DOI:
https://doi.org/10.59890/ijgsr.v3i12.119Keywords:
Motivation, Work Stress, Organizational Support, Employee PerformanceAbstract
Employee performance is an important factor in maintaining the quality of laboratory services. Various variables such as motivation, work stress, and organizational support affect employees' ability to produce effective and efficient output. Imbalances in these factors can reduce productivity and disrupt service quality, especially in a laboratory setting that demands precision and workplace safety. This study aims to examine the influence of motivation, work stress, and organizational support on employee performance at Maxima Palu Clinical Laboratory. This study uses a quantitative approach with a cross-sectional design. Data were obtained from a total of 32 employees who met the criteria. The research instrument used a questionnaire that had been validated for validity and reliability. Data analysis is conducted univariately, bivariately, and multivariately to determine the variables that most influence Employee performance. The research results indicate that there is a significant effect of motivation, work stress, and organizational support on employee performance at Maxima Clinic Laboratory Palu. This is evident from the hypothesis testing, where a sig value of 0.628 < 0.001 shows that motivation has a significant effect on employee performance. A sig value of 0.586 < 0.001 indicates that work stress also has a positive and significant relationship with employee performance
References
Alqudah, I. H. A., Carballo-Penela, A., & Ruzo-Sanmartín, E. (2022). High-performance human resource management practices and readiness for change: An integrative model including affective commitment, employees’ performance, and the moderating role of hierarchy culture. European Research on Management and Business Economics, 28(1), 100177. https://doi.org/10.1016/j.iedeen.2021.100177
Arianti, W., & Irwanto, I. (2021). Stres Kerja: Penyebab, Dampak dan Strategi Mengatasinya (Studi Kasus Jurnalis Media Daring Rubrik Kriminal). PSIKODIMENSIA, 20(2), 207–218. https://doi.org/10.24167/psidim.v20i2.3693
Bell, A. S., Rajendran, D., & Theiler, S. (2012). Job stress, wellbeing, work-life balance and work-life conflict among Australian academics. E-Journal of Applied Psychology, 8(1), 25–37. https://doi.org/10.7790/ejap.v8i1.320
Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among U.S. managers. Journal of Applied Psychology, 85(1), 65–74. https://doi.org/10.1037/0021-9010.85.1.65
Collins, T. E., Akselrod, S., Atun, R., Bennett, S., Ogbuoji, O., Hanson, M., Dubois, G., Shakarishvili, A., Kalnina, I., Requejo, J., Mosneaga, A., Watabe, A., Berlina, D., & Allen, L. N. (2023). Converging global health agendas and universal health coverage: Financing whole-of-government action through UHC+. The Lancet Global Health, 11(12), e1978–e1985. https://doi.org/10.1016/S2214-109X(23)00489-8
Davies, R., Jones, M., & Lloyd‐Williams, H. (2016). Age and Work‐Related Health: Insights from the UK L abour F orce S urvey. British Journal of Industrial Relations, 54(1), 136–159. https://doi.org/10.1111/bjir.12059
Doghan, M. A. A. (2020). Employees Work Stress in Saudi Telecom Sector: Examining the Role of Long Working Hours, Empowerment, Work Life Balance and Work Environment. Journal of Economics, Management and Trade, 81–91. https://doi.org/10.9734/jemt/2020/v26i230230
Faúndez, M. O. (2025). Organizational Dominant Logic and Strategic Diversification: The Mediating Role of BI&A Competencies. Sustainability, 17(24), 11206. https://doi.org/10.3390/su172411206
Griep, Y., Hanson, L. M., Leineweber, C., & Geurts, S. A. E. (2023). Feeling stressed and depressed? A three-wave follow-up study of the beneficial effects of voluntary work. International Journal of Clinical and Health Psychology, 23(3), 100363. https://doi.org/10.1016/j.ijchp.2022.100363
Hadija, H., Haedar, H., & Dewi, S. R. (2023). PENGARUH SHIFT KERJA DAN STRES KERJA TERHADAP KINERJA KARYAWAN ALFAMIDI SE KOTA PALOPO. Jesya, 6(2), 1404–1409. https://doi.org/10.36778/jesya.v6i2.1110
Irawati, A. (2018). Pengaruh Stres Kerja, Motivasi Kerja, Kompensasi terhadap Kinerja Karyawan Dengan Lama Kerja Sebagai Variabel Moderating. Akuntabilitas, 11(1), 117–134. https://doi.org/10.15408/akt.v11i1.8789
Isaac, F., Toukhsati, S. R., Klein, B., Di Benedetto, M., & Kennedy, G. A. (2024). Pre-existing depression, anxiety and trauma as risk factors for the development of post-traumatic stress disorder symptoms following wildfires. Psychiatry Research Communications, 4(2), 100161. https://doi.org/10.1016/j.psycom.2024.100161
Jacobucci, R. (2022). A critique of using the labels confirmatory and exploratory in modern psychological research. Frontiers in Psychology, 13, 1020770. https://doi.org/10.3389/fpsyg.2022.1020770
Jamil, A., Sehat, R. M., Johari, Y. C., Nordin, E., Hussein, W. S., & Hasin, H. (2023). Exploring the Link Between Job Stress and Performance: Identifying the Root Causes. International Journal of Academic Research in Accounting, Finance and Management Sciences, 13(3), Pages 501-522. https://doi.org/10.6007/IJARAFMS/v13-i3/19073
Kerkez, M., & Şanli, M. E. (2024). Mediating role of spirituality in the relationship of anxiety, stress and depression with resilience in individuals exposed to earthquakes in Türkiye. International Journal of Disaster Risk Reduction, 104, 104347. https://doi.org/10.1016/j.ijdrr.2024.104347
Krejcie, R. V., & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30(3), 607–610. https://doi.org/10.1177/001316447003000308
Lestari, P. G., Sinaga, A. O. Y., Marpaung, D. S. S., Nurhayu, W., & Oktaviani, I. (2024). Application of organic fertilizer for improving soybean production under acidic stress. Oil Crop Science, 9(1), 46–52. https://doi.org/10.1016/j.ocsci.2024.02.001
Lina, R. (2020). PENGARUH REKRUTMEN TERHADAP KINERJA KARYAWAN. https://doi.org/10.5281/ZENODO.3930693
Markowski, A. S., Krasławski, A., Vairo, T., & Fabiano, B. (2021). Process Safety Management Quality in Industrial Corporation for Sustainable Development. Sustainability, 13(16), 9001. https://doi.org/10.3390/su13169001
Porath, C., Spreitzer, G., Gibson, C., & Garnett, F. G. (2012). Thriving at work: Toward its measurement, construct validation, and theoretical refinement. Journal of Organizational Behavior, 33(2), 250–275. https://doi.org/10.1002/job.756
Putriani, R., Anggriani, I., & Effendi, B. (2025). The Effect Of Work Environment, Work Motivation, And Work Discipline On The Performanceof Employees Of The Department Of Tourism, Youthand Sports Of Seluma Regency. Jurnal Pusat Manajemen, 2(2), 177–186. https://doi.org/10.37676/jpm.v2i2.1028
Rahmat, B., Agustin, F., & Qothrun Nada, N. (2023). Pengaruh Pengawasan Dan Control Pegawai Terhadap Disiplin Kerja Di Kantor Kecamatan Cilegon Kota Cilegon. Primanomics : Jurnal Ekonomi & Bisnis, 21(3), 180–189. https://doi.org/10.31253/pe.v21i3.2263
Ratnasari, S. D., & Tarimin, T. (2021). Efek Perilaku Individu terhadap Kinerja Karyawan. Jurnal Administrasi Bisnis, 10(2), 165–175. https://doi.org/10.14710/jab.v10i2.36685
Satrya, R. A., Fitriano, Y., & Putra, I. U. (2024). The Influence Of Motivation And Work Discipline On Employee Performance At The Office Of The Regional Disaster Management Agency Of South Bengkulu District. Jurnal Pusat Manajemen, 1(1), 15–24. https://doi.org/10.37676/jpm.v1i1.437
Wang, H., Lu, C., & Siu, O. (2015). Job insecurity and job performance: The moderating role of organizational justice and the mediating role of work engagement. Journal of Applied Psychology, 100(4), 1249–1258. https://doi.org/10.1037/a0038330
Wilkins, S., Finch, E., Letts, L., Martin, K., Moreland, J., Richardson, J., & Wishart, L. (2002). Development of Interprofessional Clinical Research Collaboration in Gerontology. Gerontology & Geriatrics Education, 22(3), 93–106. https://doi.org/10.1300/J021v22n03_08
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Luh Ayu Febina Aryanthi Dewi, Miswan, Miranti, Lusia Salmawati, Sumarni
This work is licensed under a Creative Commons Attribution 4.0 International License.
