Technology Adoption and Managerial Skills Enhance Business Resilience Through Organizational Agility in Indonesia Cross-Sector Firms

Authors

  • Rafly Aqsha Gultom Universitas Muhammadiyah Semarang
  • Ali Rangga Pratama Veda Praxis, Jakarta
  • Firzainy Jiddan Mustofa Inspecto Digital Solution, Bandung

DOI:

https://doi.org/10.59890/ijgsr.v4i3.179

Keywords:

Technology Adoption, Managerial Skills, Organizational Agility, Business Resilience Jel Classification: M10; M15; D23

Abstract

This study aims to explore the relationships between Technology Adoption, Managerial Skills, Organizational Agility, and Business Resilience within a dynamic business environment. According to the dynamic capabilities view of the firm, this study suggests that technology adoption and managerial skills can directly and indirectly impact business resilience through organizational agility. A quantitative study was adopted through a survey of firms, where Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to analyze the data obtained. The study found that technology adoption and managerial skills were significant positive antecedents of organizational agility and business resilience. Furthermore, this study found that organizational agility was a significant influencer of business resilience and a partial mediator of the relationships between technology adoption-business resilience and managerial skills-business resilience. The study contributes to the existing body of knowledge by developing a comprehensive framework of how internal capabilities interact to produce business resilience within a dynamic business environment. The study is of great importance to managers as it provides insights on how to increase business sustainability within a dynamic business environment

References

Agarwal, V., Mathiyazhagan, K., Malhotra, S., & Pimpunchat, B. (2023). Building resilience for sustainability of MSMEs post COVID-19 outbreak: An Indian handicraft industry outlook. Socio-Economic Planning Sciences, 85. https://doi.org/10.1016/j.seps.2022.101443

Aldianto, L., Anggadwita, G., Permatasari, A., Mirzanti, I. R., & Williamson, I. O. (2021). Toward a business resilience framework for startups. Sustainability, 13(6), 3132.

Bruce, E., Shurong, Z., Egala, S. B., Amoah, J., Ying, D., Rui, H., & Lyu, T. (2022). Social Media Usage and SME Firms’ Sustainability: An Introspective Analysis from Ghana. Sustainability (Switzerland), 14(15). https://doi.org/10.3390/su14159433

Busso, M., Park, K., & Irazoque, N. (2023). Research Insights: Which Managerial Skills Training Policies Are Most Effective?

De Matteis, J., Elia, G., & Del Vecchio, P. (2023). Business continuity management and organizational resilience: A small and medium enterprises (SMEs) perspective. Journal of Contingencies and Crisis Management.

Do, H., Budhwar, P., Shipton, H., Nguyen, H.-D., & Nguyen, B. (2022). Building organizational resilience, innovation through resource-based management initiatives, organizational learning and environmental dynamism. Journal of Business Research, 141, 808–821.

Fassam, L., & Dani, S. (2017). A conceptual understanding of criminality and integrity challenges in food supply chains. British Food Journal, 119(1), 67–83. https://doi.org/10.1108/BFJ-07-2016-0314

Ferdinan, F. (2016). PENILAIAN KINERJA MUTU PENDIDIKAN AGAMA ISLAM. TARBAWI : Jurnal Pendidikan Agama Islam, 1(2), 129–138. https://doi.org/10.26618/JTW.V1I2.366

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/https://doi.org/10.1108/EBR-11-2018-0203

Hanifan, R., & Dhewanto, W. (2022). Reinforcing Business Resilience Through Entrepreneurial Competencies During Pandemic COVID-19: A Case of Indonesian MSMEs. International Journal of Management, Entrepreneurship, Social Science and Humanities, 5(2), 89–107.

Kayyali, M. (2025). Leadership’s Role in Fostering a Resilient Organizational Culture. In Enhancing Resilience in Business Continuity Management (pp. 267–294). IGI Global Scientific Publishing.

Kennedy, S., & Linnenluecke, M. K. (2022). Circular economy and resilience: A research agenda. Business Strategy and the Environment, 31(6), 2754–2765.

Kim, S., & Yoon, Y. (2023). CEO’s characteristics and value creation from corporate spin-offs. Journal of Corporate Accounting & Finance, 34(3), 158–183. https://doi.org/https://doi.org/10.1002/jcaf.22620

Kinyua, G. M. (2025). Innovation Capability as a Predictor of Firm Performance : 13(3), 91–114.

Kussudyarsana, K., Maulana, H. K., Maimun, M. H., Santoso, B., & Nugroho, M. T. (2023). The Role of Social Capital, Innovation, and Capabilities on MSMEs’ Resilience in Economic Hard Times. Jurnal Manajemen Bisnis, 14(1), 72–89. https://doi.org/10.18196/mb.v14i1.15887

Le, T. T. (2023). How do food supply chain performance measures contribute to sustainable corporate performance during disruptions from the COVID-19 pandemic emergency? International Journal of Quality and Reliability Management, 40(5), 1233–1258. https://doi.org/10.1108/IJQRM-03-2022-0089

Lee, J., Choi, M., & Lee, H. (2015). Factors affecting smart learning adoption in workplaces: comparing large enterprises and SMEs. Information Technology and Management, 16(4), 291–302.

Li, L. Y., Syah, A. M., Syukur, M., Limkanchanapa, R., & Srisurat, C. (2023). Sustainable Micro, Small, and Medium Enterprises: A Developed Model of Entrepreneurial Marketing Behaviors for Thailand’s MSMEs. Sustainability (Switzerland), 15(17). https://doi.org/10.3390/su151713135

Liébana-cabanillas, F., Villarejo-ramos, Á. F., & Sánchez-franco, M. J. (2014). Mobile Social Commerce Acceptance Model : Factors and Influences on Intention To Use S-Commerce. XXVI Congreso Nacional de Marketing, September, 1–15.

Mahmoud, M. H., Ali, A. A., Alrifae, A. A., Eitah, R. A., & AlZubi, M. M. (2025). The impact of digital HRM system and digital transformation on HR efficiency with organizational agility as a moderator. Discover Sustainability, 6(1), 1038.

Mohezar, S., Mohamad, M. N., & Mohd Nor, M. N. (2023). Supply chain risk and SME business continuity strategies in the food industry during COVID-19 pandemic. Continuity & Resilience Review, 5(2), 116–134.

Muduli, A. (2017). Workforce agility: Examining the role of organizational practices and psychological empowerment. Global Business and Organizational Excellence, 36(5), 46–56.

Murtianingsih, M., Salim, U., Djazuli, A., & Sudjatno, S. (2023). Building Business Resilience of Small and Medium Enterprises Through Managerial Skills and Innovation on Second Wave of Covid-19 Pandemic (Study to Batik SMEs in East Java Indonesia). BISTIC Business Innovation Sustainability and Technology International Conference (BISTIC 2022), 52–66.

NG’ORA, S., MWAKALOBO, A. B. S., & LWESYA, F. (2022). Managerial Skills for Micro, Small and Medium-sized Enterprises (MSMEs) . Management Dynamics in the Knowledge Economy, 10(4 SE-Articles), 343–359.

Patma, T. S., Wardana, L. W., Wibowo, A., Narmaditya, B. S., & Akbarina, F. (2021). The impact of social media marketing for Indonesian SMEs sustainability: Lesson from Covid-19 pandemic. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1953679

Pelletier, C., L’ecuyer, F., & Raymond, L. (2025). Building organizational agility through digital transformation: a configurational approach in SMEs. Industrial Management & Data Systems, 125(4), 1503–1529.

Probojakti, W., Utami, H. N., Prasetya, A., & Riza, M. F. (2025). Driving sustainable competitive advantage in banking: The role of transformational leadership and digital transformation in organizational agility and corporate resiliency. Business Strategy and the Environment.

Rao, K. K., Mackenzie, C., & Subedi, S. (2024). The dynamic capabilities approach and regional business resilience: an Australian case study. Regional Studies, Regional Science, 11(1), 175–191.

Rogers, E. M., Medina, U. E., Rivera, M. A., & Wiley, C. J. (2005). Complex adaptive systems and the diffusion of innovations. The Innovation Journal: The Public Sector Innovation Journal, 10(3), 1–26.

Sapiro, A. (2024). Leadership and Managerial Skills. In Strategic Management: Fundamental Concepts for Decision Making and Strategy Execution (pp. 121–160). Springer.

Satar, A., Al Musadieq, M., & Hutahayan, B. (2023). Enhancing sustainable competitive advantage: the role of dynamic capability and organizational agility in technology and knowledge management: Indonesian stock exchange evidence. International Journal of Operations and Quantitative Management, 29(2).

Skare, M., de las Mercedes de Obesso, M., & Ribeiro-Navarrete, S. (2023). Digital transformation and European small and medium enterprises (SMEs): A comparative study using digital economy and society index data. International Journal of Information Management, 68, 102594. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2022.102594

Sutar, P. S., Kolte, G., Yamini, S., & Mathiyazhagan, K. (2024). Food supply chain resilience in the digital era: a bibliometric analysis and development of conceptual framework. Journal of Business & Industrial Marketing.

Teece, D., Peteraf, M., & Leih, S. (2016). Dynamic capabilities and organizational agility: Risk, uncertainty, and strategy in the innovation economy. California Management Review, 58(4), 13–35.

Ürü, F. O., Gözükara, E., & Ünsal, A. A. (2024). Organizational ambidexterity, digital transformation, and strategic agility for gaining competitive advantage in SMEs. Sosyal Mucit Academic Review, 5(1), 1–23.

Xie, X., Wu, Y., & Tejerob, C. B.-G. (2022). How responsible innovation builds business network resilience to achieve sustainable performance during global outbreaks: An extended resource-based view. IEEE Transactions on Engineering Management.

Xu, M., Zhang, Y., Sun, H., Tang, Y., & Li, J. (2024). How digital transformation enhances corporate innovation performance: The mediating roles of big data capabilities and organizational agility. Heliyon, 10(14).

YahiaMarzouk, Y., & Jin, J. (2022). Does relational capital matter to food and beverage SMEs’ resilience? The mediating role of environmental scanning. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.1033837

Zhao, G., Liu, S., Wang, Y., Lopez, C., Zubairu, N., Chen, X., Xie, X., & Zhang, J. (2024). Modelling enablers for building agri-food supply chain resilience: insights from a comparative analysis of Argentina and France. Production Planning and Control, 35(3), 283–307. https://doi.org/10.1080/09537287.2022.2078246

Published

2026-03-13

How to Cite

Gultom, R. A., Pratama, A. R., & Mustofa, F. J. (2026). Technology Adoption and Managerial Skills Enhance Business Resilience Through Organizational Agility in Indonesia Cross-Sector Firms. International Journal of Global Sustainable Research, 4(3), 237–258. https://doi.org/10.59890/ijgsr.v4i3.179

Issue

Section

Articles