Legal Validity of Exoneration Clauses and Parking Operator Liability in Commercial Parking Services

Bintang Muflih Annadhir; Waluyo Waluyo

doi:10.59890/ijla.v4i3.268

Authors

Bintang Muflih Annadhir Universitas Pembangunan Nasional Veteran Jawa Timur
Waluyo Waluyo Universitas Pembangunan Nasional Veteran

DOI:

https://doi.org/10.59890/ijla.v4i3.268

Keywords:

Consumer Protection, Exoneration Clause, Parking Services, Liability, Bailment Agreement

Abstract

This study aims to analyze the legal validity of exoneration clauses in parking services, to examine the basis of business actor liability regarding vehicle loss or damage, and to assess the enforcement of consumer rights within commercial parking management. Employing a normative juridical method with statutory and conceptual approaches, the research evaluates the practices of parking management in commercial areas of Surabaya City against national legislation and regional legal standards. The findings indicate that the unilateral inclusion of exoneration clauses explicitly contradicts Law Number 8 of 1999 concerning Consumer Protection and Surabaya City Regional Regulation Number 3 of 2018. Such clauses fail to meet the objective requirements of a valid agreement, rendering them null and void by law.

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